e-Governance Suite
Grievance Management
08 / 14
Overview
An intelligent, multi-channel redressal platform that makes it easy for citizens to register complaints, track resolution progress and receive real-time status updates. Built-in SLA monitoring, automated escalation workflows and department accountability tools ensure no grievance falls through the cracks — while analytics dashboards help administrators identify recurring issues and improve service delivery systematically. When citizens trust that their complaints will be heard and resolved, the government-citizen relationship transforms fundamentally.
Key Capabilities
- Citizen Complaint Registration (Web & Mobile)
- Intelligent Department Routing
- SLA Monitoring & Enforcement
- Automated Escalation Workflow
- Real-Time Citizen Notifications
- Grievance Analytics Dashboard
- Resolution Tracking & Closure Reports
- Performance Reports by Department
Business Benefits
- Faster grievance resolution timelines
- Higher citizen satisfaction scores
- Clear departmental accountability
- Reduced repeat & escalated complaints