Smart Cities · Public Transport · GovTech
Avatar - Dubai Metro AI Kiosk
A lifelike 3D AI avatar kiosk across Dubai Metro — answering passenger queries in English, Arabic, and Hindi with real-time conversational intelligence at every station.
Project Overview
Avatar is an AI-powered passenger information kiosk deployed across Dubai Metro — one of the world's most advanced and heavily trafficked urban transit networks. At the centre of each kiosk is a lifelike 3D avatar with real-time lip sync and natural voice synthesis, designed to make interactions feel human and welcoming in a high-footfall, multilingual environment. Passengers can ask questions naturally in English, Arabic, or Hindi — about routes, connections, fares, station facilities, or travel advisories — and receive instant, accurate responses drawn from a live RAG pipeline connected to Dubai Metro's operational data. The conversational AI is built to handle varied phrasing, regional accents, and follow-up questions without losing context, replicating the fluency of a knowledgeable station assistant. By delivering self-service information at station level, Avatar reduces the volume of routine queries reaching staff — freeing frontline personnel to focus on complex situations and edge cases while every passenger gets the information they need immediately, regardless of language.
Outcomes
Instant, accurate passenger query resolution across Dubai Metro stations in three languages — reducing pressure on station staff while delivering a welcoming, human-like information experience at scale.
Technologies
- RAG
- Generative AI
- 3D Avatar
- Real-Time Lip Sync
- NLP
- Multilingual AI
- Voice AI